Términos del servicio

This website is operated by House of Scent. Throughout the site, the terms “we”, “us” and “our” refer to House of Scent. House of Scent offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted by an online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred un-encrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We eserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 5A - PRODUCT IMAGES, DESCRIPTIONS &; FRAGRANCE INTERPRETATION
The images used for each fragrance oil are for illustrative purposes only. They are simply intended to represent the scent notes, or the dupe/perfume-inspired fragrance that the oil represents. These should not be interpreted as a literal representation of ingredients, every scent note listed in the description, or the finished product itself.All images, scent descriptions and fragrance notes are provided simply to give an indication of the fragrance profile and overall scent character. These notes are supplied by our fragrance house(s) and are intended as a guide only, as scent perception can vary from person to person.

Dupe/Pefume-Inspired Scents
Our fragrance oils simply smell similar to the original. Name trademarks and copyrights are properties of their respective manufacturers and/or designers. These versions are not to be confused with the originals, and House of Scent has no affiliation with the manufacturer/designer.

Our interpretation of these oils were created through chemical analysis and reproduction. Any description or image used is simply to give the customer an idea of scent character, not to mislead, confuse or infringe on the manufacturers/designers name and valuable trademark.

SECTION 5B - Intellectual property 

All Intellectual property rights in House of Scent branding, product images, packaging, documents, downloads, website content, and any related materials remain the exclusive property of House of Scent unless otherwise stated. This includes, but is not limited to, the House of Scent name, logo, trade dress, visual identity, graphics, and branded content.

These materials must not be copied, reproduced, adapted, distributed, displayed, or used in any way that suggests endorsement, partnership, approval, or association with House of Scent without our prior written consent.

Unauthorised use of House of Scent intellectual property or brand assets may result in action being taken to protect our rights.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more details, please review our Refund Policy.

SECTION 6A - DISCOUNT CODES, PROMOTIONS AND VOUCHERS
We may, from time to time, offer discount codes, promotional offers, vouchers or other incentives (“Discounts”). All Discounts are issued at our sole discretion and may be modified, restricted or withdrawn at any time without notice. Discounts may be subject to additional terms, including, but not limited to, minimum spends, product exclusions, expiration dates, usage limits, and customer eligibility. “New Customer” or “First Order” discount codes are strictly limited to customers who have not previously placed an order with us.

Discounts cannot be combined or “stacked” unless explicitly stated. We reserve the right to refuse, adjust, cancel or withdraw any Discount where we reasonably believe it has been applied incorrectly, used in conjunction with another promotion contrary to these Terms, shared publicly without permission, or otherwise misused.

Where an order is placed using multiple Discounts in breach of these Terms, we reserve the right to contact the customer to request payment of any additional amount due before dispatch. If payment is not received within a reasonable timeframe, or at our discretion, the order may be cancelled and refunded in full.

We also reserve the right to decline the use of any Discount for any reason and at our sole discretion. No Discount is guaranteed, and Discounts cannot be exchanged for cash, credit or used in conjunction with other promotions unless explicitly stated.

New Customer Discount – Terms & Conditions
The NEWCUSTOMER10 discount code, and any other new customer promotional discount, is strictly limited to one use per customer and one use per postal address.
New customer discounts are intended for first-time customers only. Multiple uses of new customer discount codes are not permitted under any circumstances.

We reserve the right to:
- Cancel any order where we reasonably believe multiple accounts have been created to obtain additional new customer discounts.
- Cancel any order where different email addresses have been used to access more than one new customer promotion for the same individual or delivery address.
- Contact the customer to request payment of the remaining balance before dispatch if a discount has been applied in breach of these terms.

Orders will not be dispatched until any outstanding balance has been paid in full.We further reserve the right to withdraw, amend, or refuse promotional discounts at our discretion where misuse is suspected.

Not Quite Fresh “Unstoppable” Free Gift Policy
The Not Quite Fresh “Unstoppable” free gift has no minimum order quantity (MOQ); however, inclusion is entirely at our discretion. We reserve the right to refuse, cancel, or exclude this gift from any order if fulfilling it would require upgrading your parcel to a larger box, incur additional postage costs, or if we feel an order is being placed solely to obtain the free oil.

Pricing Comparison Disclaimers
From time to time, House of Scent may refer to having the “UK’s best price”, “cheapest delivered”, or similar pricing claims for certain products. These statements are based on our own internal research and price comparisons - carried out using publicly available pricing information from a range of UK-based suppliers.

Our comparisons consider the total delivered cost of a full box of wax, for example, including the advertised product price, VAT where applicable, and standard delivery charges to a UK mainland address.

While we aim to compare against a broad range of relevant UK suppliers, we have not reviewed every wax supplier in the UK market. As such, our pricing claims apply only to the suppliers included in our comparison research.

All comparisons are accurate to the best of our knowledge at the time the research was conducted. As competitors’ prices, delivery charges, promotions, and availability may change at any time, we cannot guarantee that these comparisons will remain accurate at all times.

Our pricing claims are intended to provide customers with a general indication of value and are not intended as a guarantee that our prices will always be lower than every other supplier.

House of Scent reserves the right to update pricing, offers, and comparisons at any time without notice.

Free Shipping Terms & Conditions

Free UK shipping is available on orders over £75. Orders qualifying for free shipping will be sent via Royal Mail 48.

Due to limitations on our website, you may still see DPD as an option at checkout when selecting free shipping. Please note that even if DPD is selected, your order will not be sent via DPD. All free shipping orders will be dispatched using Royal Mail 48.

If you require a different delivery service, please select and pay for the relevant shipping option at checkout, where available.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall ;House of Scent, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless House of Scent and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 19A – COMMUNICATION CHANNELS AND SOCIAL MEDIA
House of Scent operates official social media business pages and community groups for the purpose of engaging with our customers and wider audience. Our personal Facebook profiles were created solely for the purpose of setting up and managing our Facebook Business Page and Facebook Community. These personal profiles are not monitored for customer service enquiries and are not an official channel of communication for House of Scent. Direct messaging any personal Facebook profile associated with House of Scent is not an appropriate method of contacting us, and responses are not guaranteed. For all order-related queries, customer service enquiries, or other matters relating to the Service, you must contact us via email at hello@houseofscent.com. We will not be responsible for missed communications sent to personal social media accounts.

SECTION 20 - CUSTOM FRAGRANCE OIL DEVELOPMENT – TERMS & CONDITIONS

Custom Fragrance Development Service
House of Scent offers a custom fragrance development service where we work with our fragrance house to recreate or develop a fragrance oil based on a sample provided by the customer. This service is suitable for recreating discontinued fragrances, scent matching existing oils, or developing a unique fragrance for your brand.

Development Deposit
To begin the custom fragrance development process, a £99 deposit is required. This fee covers the work involved in analysing the sample and developing the fragrance formulation with our fragrance house. The deposit allows us to begin the scent-matching process and submit the fragrance for formulation.

Sample Submission
Customers must provide a small sample of the fragrance oil they wish to have recreated. This sample will be sent to our fragrance house for analysis and formulation. Please note that scent matching aims to achieve the closest possible match, but an exact replication cannot always be guaranteed due to raw material availability and formulation differences.

Pricing and Order Confirmation
Once the fragrance house has successfully formulated the fragrance, they will provide House of Scent with the final cost per kilogram (kg) for the fragrance oil. At this stage:

The final price will be confirmed with the customer.

The £99 development deposit will be deducted from the total cost of the order.

Minimum Order Quantity
The minimum order quantity (MOQ) for custom fragrances is 5kg. Production of the fragrance oil will only proceed once the customer confirms the order and the remaining balance is paid.

Non-Refundable Deposit
The £99 development deposit is non-refundable. If a fragrance blend has been successfully developed and the customer decides not to proceed with the minimum order, the deposit will be forfeited.

Ownership of the Fragrance Blend
All fragrance formulations created through the custom development service remain the intellectual property of House of Scent. This applies to all custom fragrances, including blends developed specifically at the request of a customer.

Rights to the Blend if Order Is Not Completed
If a customer chooses not to proceed with the required minimum order after a fragrance has been formulated:

The customer forfeits any rights to the fragrance blend.

House of Scent reserves the right to add the fragrance to our product range, sell it, or supply it to other customers at our discretion.

Exclusivity
If exclusivity is agreed for a fragrance blend, this does not transfer ownership of the formulation. The fragrance formula will remain the property of House of Scent. Any exclusivity arrangements will be agreed separately in writing.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@houseofscent.com